Privacy Policy

Gold Coast Racking

Jemss Trading Pty Ltd T/A Gold Coast Racking

ABN: 57 656 410 641

Gold Coast Racking respects your privacy and is committed to protecting your personal information. We comply with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and other applicable Australian laws.

This Privacy Policy explains how Gold Coast Racking collects, uses, stores, protects, and discloses personal information.

Collection of Personal Information

Gold Coast Racking may collect personal information from customers, suppliers, contractors, and website users in various ways, including:

Directly from you:

When requesting a quotation.

When placing an order.

When creating an account.

When applying for credit facilities.

When completing online enquiry forms.

When contacting us by phone, email, website, or other communication methods.

When providing information through invoices, purchase orders, delivery details, or installation requirements.

From third parties, including:

Authorised representatives.

Freight and logistics providers.

Payment providers.

Credit reporting agencies.

Fraud prevention agencies.

Financial institutions.

Publicly available information sources.

Government authorities where legally required.

Our internal records of previous dealings with you.

Types of Personal Information Collected

The personal information collected may include:

Name.

Business name and ABN.

Contact details.

Delivery and installation addresses.

Billing information.

Order history.

Product preferences.

Payment transaction information.

Credit application information (where applicable).

Communication records.

Website usage information.

Gold Coast Racking only collects information reasonably necessary for conducting business operations.

Use of Personal Information

Gold Coast Racking may use personal information for:

Processing quotations, orders, invoices, and payments.

Providing products and services.

Arranging deliveries and installations.

Managing customer accounts.

Providing customer support.

Communicating regarding orders, products, warranties, and services.

Improving products, services, and website experience.

Conducting business analysis and reporting.

Preventing fraud and managing business risks.

Meeting legal and regulatory obligations.

Credit Checks and Fraud Prevention

Where applicable, Gold Coast Racking may conduct credit and fraud checks to protect our business and customers.

This may include:

Verifying customer identity.

Assessing creditworthiness.

Managing credit risks.

Preventing fraudulent transactions.

Recovering outstanding payments.

Information may be obtained from or provided to:

Credit reporting bodies.

Fraud prevention agencies.

Financial institutions.

Debt recovery providers.

Fraudulent Activities and Security

Gold Coast Racking may investigate suspected fraudulent activities, including:

False orders.

Unauthorised account use.

Payment fraud.

Identity misuse.

Chargeback abuse.

Providing incorrect or misleading information.

Where fraud is suspected, Gold Coast Racking may:

Delay or cancel transactions.

Request additional verification.

Take reasonable steps to protect our business and customers.

Disclose information where required or permitted by law.

Disclosure of Personal Information

Gold Coast Racking may disclose personal information where reasonably required for business purposes, including:

Freight and delivery providers.

Installation contractors.

Payment processors.

Financial institutions.

Insurance providers.

Professional advisers.

IT and website service providers.

Marketing service providers.

Credit reporting bodies.

Government authorities where required by law.

Gold Coast Racking does not sell, rent, or trade customer personal information.

Marketing Communications and Spam Policy

Gold Coast Racking complies with the Spam Act 2003 (Cth).

We may send information regarding:

Products and services.

Promotions and special offers.

New product releases.

Business updates.

Marketing communications may be provided through:

Email.

SMS.

Telephone.

Other electronic communication methods.

Gold Coast Racking will:

Clearly identify itself in marketing communications.

Only send communications where permitted by law.

Provide unsubscribe options where required.

Respect requests to stop receiving promotional communications.

Website Privacy, Cookies and Tracking

When you visit our website, we may collect information including:

IP address.

Browser type.

Device information.

Website activity.

Pages viewed.

Online enquiry details.

Cookies and similar technologies may be used to:

Improve website performance.

Understand customer usage.

Improve website functionality.

Assist with marketing effectiveness.

Payment Information Security

Gold Coast Racking uses trusted third-party payment providers to process payments.

We do not store complete credit card details.

Payment information is handled according to applicable security requirements by authorised payment providers.

Third-Party Service Providers

Gold Coast Racking may use third-party providers for:

Website hosting.

Accounting systems.

Customer management systems.

Marketing services.

Data storage.

Freight and logistics services.

Payment processing.

These providers may access personal information only when required to provide their services and are not permitted to use information for unrelated purposes.

Data Security

Gold Coast Racking takes reasonable steps to protect personal information from:

Unauthorised access.

Loss.

Theft.

Misuse.

Unauthorised disclosure.

Security measures may include:

Secure systems.

Password protection.

Restricted access.

Secure payment processing.

System monitoring.

Access and Correction of Personal Information

Under the Privacy Act 1988 (Cth), customers may request access to personal information held by Gold Coast Racking.

Customers may request correction of information that is inaccurate, incomplete, or outdated.

Requests will be handled within a reasonable timeframe. Reasonable administrative costs may apply where permitted by law.

Changes to This Privacy Policy

Gold Coast Racking may update this Privacy Policy from time to time to reflect:

Changes in legislation.

Changes to business practices.

Improvements to privacy and security procedures.