Gold Coast Racking

Call Us: 0449030803

Return & Refund Policy

At Gold Coast Racking, customer satisfaction is our top priority. If you need to initiate a refund, please review our refund policy below

Required Documentation

Ensure inclusion of the invoice, packing slip, or proof of purchase with your return request

Processing Timeframe

Please allow 14 business days for processing returns of damaged or missing items

Packaging Standards

You have the option to return any unopened, unused item in its original packaging that you bought from Gold Coast Racking in within 14 days of receiving the item.

Restocking Policy

A 15% restocking fee will be deducted from the total refund for returns initiated due to a change of mind by the customer

Refunds Process

Shipping and Handling Charges

Exchanges Policy

We offer exchanges for items of equal or lesser value

We appreciate your business and aim to provide a seamless refund experience. If you have any questions or require further assistance, please don't hesitate to reach out to our customer service team.

For any enquiries, please do not hesitate to contact our customer service via

Jemss Trading Pty Ltd T/A Gold Coast Racking

ABN: 57 656 410 641

Email: accounts@goldcoastracking.com.au

Mo:0449 030 803