Terms & Condition | Gold Coast Racking
Ownership
At Gold Coast Racking, all products that are sold by business will remain the property of business until full payment has been received.
Payment
Payment must be made in full for all products before delivery or pick up. For ease of payment for customers, we accept payment through cash, credit card, and bank transaction.
Delivery
Gold Coast Racking offers delivery services for an additional fee. Delivery times and dates will be agreed upon between the business and the customer.
Delivery dates are estimated and may vary depending upon the underlying conditions of the courier/transport company. Gold Coast Racking gives no promise, warranty or undertaking that it will Deliver the Goods by the Date for Delivery.
The estimated delivery dates may vary based on the address of the courier and during peak holidays.
Unless otherwise agreed upon in writing with Gold Coast Racking, customer will collect, or procure the collection of, the Goods from the Gold Coast Racking Premises in the quantities ordered by the Customer and at such times as may be agreed between the parties.
The customer is responsible for the delivery address and should check the “Ship To” address before confirming the order. Also, if delivery is intended to a third party, the address should be properly mentioned and the Customer will be responsible for the cost of carriage and insurance in relation to the transport of such Goods.
Before signing the Proof of Delivery (POD) document, the customer should check the product. Gold Coast Racking will not take responsibility for goods which have not been received once the POD is signed.
Returns and Refunds
Gold Coast Racking will accept returns and issue refunds for faulty or damaged products. The customer must notify the business within 7 days of receiving the product and provide photographic evidence of the damage.
Adhering to Australian law, our Return and Refund Policy includes the following:
- Customers will receive an email confirmation upon the receipt of the returned item.
- An additional email will be sent within 12-14 business days of receipt, offering updates on the return status.
- Please allow a processing time of 7 days for the refund to be credited to the account used for the purchase.
- Consistent with Australian law, a restocking fee of 25% on the total invoiced amount may be deducted from the total refunded amount.
- Non-refundable: Shipping charges applied to the original purchase.
- Damaged/lost orders undergo investigation by courier company/third-party carriers, spanning 15 business days.
- Customer responsibility: Shipping costs for returned items are non-refundable.
Warranty
Gold Coast Racking offers a warranty on all products sold. The length of the warranty will vary depending on the product. This warranty covers only the manufacturing defects and faults and does not cover any other damage caused by misuse or improper installation of any of the product. Also, we do not take any responsibility for the wear and tear of the product in use.
Installation
Gold Coast Racking offers installation of the products with an additional free agreed upon in advance between the parties. The user must ensure that the installation site is ready and meets safety requirements.
Liability
Gold Coast Racking is not liable for any damage or injury caused by misuse or improper installation of any of its products.
Intellectual Property
All intellectual property rights associated with the products are held and owned by Gold Coast Racking and it doesn’t provide any rights with respect to products, promotional literature, technical documents or other information to the user.
Privacy
The details provided by customers to Gold Coast Racking may be retained by it in the database where the customer has no right to the same. Gold Coast Racking may use this database for further conduct of business. Gold Coast Racking will not share these data to any third party without the consent of the customer.